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Customer Service

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+337 51 35 97 34

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Our chatbot is available. Chat live with one of our advisers.

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It may take 1-2 business days for us to respond to your question.

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Customer Request

Help you everytime #FAQs

Your parcel is sent through Colissimo French Post. It should take 1 to 3 business days to arrive to your address that you mentioned on checkout page.

First, we recommend to be sure you filled the right address. Then we will give you the URL from colissimo website to track your package.

If your package is not delivered after 3 business days, we would ask you to choose to get a new package or to be refund immediately.

It should be a mistake that you do not receive the right item. First, we recommend to go back to your account page and check about your order details. If the mistake is confirmed, then leave us a message. Be sure to enter the order number to help us starting a quick check. Then we will send a new package and also give you the information on how to send us back the first package.

No, we use Colissimo French Post to send you the package. It is quietly quick as it takes 1 to 3 business days. That meens our standard delivery option is quick so we do not provide another delivery option that would increase total cost.

All the prices are including delivery fees.

Yes. If you want to retract from your initial order then you just have to contact us by the way that most suit for you and we will reply giving you the address.

One the item is receive by our services, then we will proceed to a quick refund.

Please note that you have 14 days to retract regarding UE e-commerce law.