Our chatbot is available. Chat live with one of our advisers.
Our specialists are ready to help you via WhatsApp instant messaging.
It may take 1-2 business days for us to respond to your question.
Please choose the reason why who want to contact us
Your parcel is sent through Colissimo French Post. It should take 1 to 3 business days to arrive to your address that you mentioned on checkout page.
First, we recommend to be sure you filled the right address. Then we will give you the URL from colissimo website to track your package.
If your package is not delivered after 3 business days, we would ask you to choose to get a new package or to be refund immediately.
No, we use Colissimo French Post to send you the package. It is quietly quick as it takes 1 to 3 business days. That meens our standard delivery option is quick so we do not provide another delivery option that would increase total cost.
All the prices are including delivery fees.
Yes. If you want to retract from your initial order then you just have to contact us by the way that most suit for you and we will reply giving you the address.
One the item is receive by our services, then we will proceed to a quick refund.
Please note that you have 14 days to retract regarding UE e-commerce law.